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Please type your full username
(i.e: jsmith@dwu.ac.pg or
jsmith@student.dwu.ac.pg and domain login password.

Dear Staff and Students,

As part of our constant efforts to deliver the best ICT services to you, we require to carry out an urgent maintenance as scheduled below. The aim of this maintenance is to cutover from our existing firewall to a cutting-edge next Generation Firewall System.

We  apologize for this short notice. Though we planed to schedule this maintenance over a weekend, Unfortunately this is the only window of opportunity for us to carryout this task due to some unavoidable circumstances.

Window:                      6pm 15th to 6am 16th Feb. 2018. (12hrs)
ICT Staff on duty:       Jennifer, Gabriel, Bony, Pathum, and Charith
Affected networks:    DWUNet and StudentNet

We expect to complete the migration within the first 6hours and resume critical services. Then all services are expected to be up and running by 6am on 16th (Friday) Feb. 2018.

What should I expect after this maintenance?
    Note that, it is normal for your browser to display a login page with DWU Logo. Please feel free to use your Domain Username and Password as usual to get access to Internet based resources.
We have tried our best to make this transition as smooth as possible for you. However, we still expect some cases that needs troubleshooting. Should you encounter any login issues, please follow the guide below before contacting the ICT Helpdesk.

My browser is not loading anything.
    If so, simply remove any proxy settings. Ensure that you browser is configured to “No Proxy” or “Automatically Detect Settings”

OK, I did that, now I see a security warning.
    Please click “Advanced” -> “Add Exception” and accept the certificate or look for an option to ignore the warning.

OK, but I still don’t see the login page though.
    Please goto and set the page as the home page.

OK, I did that, now I see login page. what’s next?
    Good. Now, read the brief information on the page then use your domain username and password to login.

Hmm..  I do not know how to do any of that.
    No problem, please call or walk into ICT Helpdesk, we can help you.

Thank you for your attention and support.

Yours sincerely,

Charith Silva
Director - ICT
Divine Word University


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